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Cards
Ordering, activating, spending, protecting and troubleshooting
38 articles
Visa Exchange Rate CalculatorUse the converter below to get an indication of the rate you may receive when using your Visa card to pay while travelling internationally.
What kind of cards do we use?
Set up and use your cards
Adding your cards, handling transactions, and resolving common issues
How to create a card and receive it?
What is the billing address of my Card?
Reset or find your PIN code
How to activate my physical card
Pay online with a virtual card
Can I transfer my card to a coworker?
Cancel a physical card’s order
What is 3D Secure?
Pay at a gas stationHow do credit card payments work at a 24-hour gas station?
Pay at a car or equipment rental
Pay at hotel
Apple Pay
Manage your cards
Learn how to activate, block, replace, and set limits for your cards
Setup your spending limits
Temporarily deactivate your card
Permanently deactivate your card
Identify a transaction
Reviewing transaction details, understanding merchant information, and resolving any discrepancies.
What’s a pending card transaction?
Why does my transaction appear higher than the actual amount?
What are the different states of a card payment?
Payments in foreign currencies and FX fees
How to handle balances and payments in foreign currencies
How to add a currency?
Can I store money in different currencies?
Reminder for foreign transactions
In which countries can I use my cards?
Fraud awareness
Tips on identifying suspicious activities, protecting your account, and responding to potential threats.
Pro tips to avoid fraudulent payments
Chargeback if you suspect a fraudulent payment
Freeze your card if you suspect a fraudulent payment
Issues with cards
Find solutions to common card problems.
My card is lost/stolen/damaged
I didn’t receive my card
I have exceeded my limit for contactless payments
My card appears as frozen on the app
My card has been swallowed by an ATM
My payment was refused by a merchant
My physical card doesn’t work
My online payment failed
My card didn’t work on a POS
I found a lost ‘incard’ card
My transaction is automatically declined: "PIN tries exceeded"