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Cards
Cards

Ordering, activating, spending, protecting and troubleshooting

Matt avatarS
By Matt and 1 other2 authors37 articles
What kind of cards do we use?

Set up and use your cards


How to create a card and receive it?
What is the billing address of my Card?
Reset or find your PIN code
How to activate my physical card
Pay online with a virtual card
Can I transfer my card to a coworker?
Cancel a physical card’s order
What is 3D Secure?
Pay at a gas station
Pay at a car or equipment rental
Pay at hotel
Apple Pay

Manage your cards


Setup your spending limits
Temporarily deactivate your card
Permanently deactivate your card

Identify a transaction


What’s a pending card transaction?
Why does my transaction appear higher than the actual amount?
What are the different states of a card payment?

Payments in foreign currencies and FX fees


How to add a currency?
Can I store money in different currencies?
Reminder for foreign transactions
In which countries can I use my cards?

Fraud awareness


Pro tips to avoid fraudulent payments
Chargeback if you suspect a fraudulent payment
Freeze your card if you suspect a fraudulent payment

Issues with cards


My card is lost/stolen/damaged
I didn’t receive my card
I have exceeded my limit for contactless payments
My card appears as frozen on the app
My card has been swallowed by an ATM
My payment was refused by a merchant
My physical card doesn’t work
My online payment failed
My card didn’t work on a POS
I found a lost ‘incard’ card
My transaction is automatically declined: "PIN tries exceeded"
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