Cards
Ordering, activating, spending, protecting and troubleshooting
41 articles
Set up and use your cards
Adding your cards, handling transactions, and resolving common issues
- How to create a card and receive it?
- Google PayHow to add your Incard card to Google Pay, where you can use it, fees, security and troubleshooting.
- Samsung PayHow to add your Incard card to Samsung Wallet, where you can use it, fees, security and troubleshooting.
- What is the billing address of my Card?
- Reset or find your PIN code
- How to activate my physical cardPhysical Incard cards must be activated in your Incard application before use.
- Pay online with a virtual card
- Can I transfer my card to a coworker?
- Cancel a physical card’s order
- What is 3D Secure?
- Pay at a gas stationHow do credit card payments work at a 24-hour gas station?
- Pay at a car or equipment rental
- Pay at hotel
- Apple PayHow to add your Incard card to Apple Pay, where you can use it, fees, security and troubleshooting.
Manage your cards
Learn how to activate, block, replace, and set limits for your cards
Identify a transaction
Reviewing transaction details, understanding merchant information, and resolving any discrepancies.
Payments in foreign currencies and FX fees
How to handle balances and payments in foreign currencies
Fraud awareness
Tips on identifying suspicious activities, protecting your account, and responding to potential threats.
Issues with cards
Find solutions to common card problems.
- My card is lost/stolen/damaged
- I didn’t receive my card
- I have exceeded my limit for contactless payments
- My card appears as frozen on the app
- My card has been swallowed by an ATM
- My payment was refused by a merchant
- My physical card doesn’t work
- My online payment failed
- My card didn’t work on a POS
- I found a lost ‘Incard’ card
- My transaction is automatically declined: "PIN tries exceeded"
- Emergency Card and Cash AssistanceIncard provides 24/7 emergency support for card replacement and cash disbursement.