incard

What kind of cards do we use?

Matt

Benjamin Lee

Soraya

Ordering, activating, spending, protecting and troubleshooting

Cards

How to create a card and receive it?

What is the billing address of my Card?

Reset or find your PIN code

How to activate my physical card

Pay online with a virtual card

Can I transfer my card to a coworker?

Cancel a physical card’s order

What is 3D Secure?

How do credit card payments work at a 24-hour gas station?

Pay at a gas station

Pay at a car or equipment rental

Pay at hotel

Apple Pay

Set up and use your cards

Setup your spending limits

Temporarily deactivate your card

Permanently deactivate your card

Manage your cards

What’s a pending card transaction?

Why does my transaction appear higher than the actual amount?

What are the different states of a card payment?

Identify a transaction

How to add a currency?

Can I store money in different currencies?

Reminder for foreign transactions

In which countries can I use my cards?

Payments in foreign currencies and FX fees

Pro tips to avoid fraudulent payments

Chargeback if you suspect a fraudulent payment

Freeze your card if you suspect a fraudulent payment

Fraud awareness

My card is lost/stolen/damaged

I didn’t receive my card

I have exceeded my limit for contactless payments

My card appears as frozen on the app

My card has been swallowed by an ATM

My payment was refused by a merchant

My physical card doesn’t work

My online payment failed

My card didn’t work on a POS

I found a lost ‘incard’ card

Issues with cards

Find answers and get help from Intercom Support and Community Experts

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