Overview
To comply with Visa’s updated rules effective 19 July 2025, Incard provides 24/7 emergency support for card replacement and cash disbursement. These services are available if your card is lost, stolen, or you urgently need access to funds.
What’s included
We support the following emergency services:
Physical and virtual emergency card replacement
Emergency cash disbursement
Lost or stolen card reporting
24/7 emergency support
How to get help
If you require emergency assistance, contact Incard directly:
In-app chat (available 24/7)
Email: support@incard.co
Emergency phone lines:
🇬🇧 UK: +44 20 3318 1101
🇪🇺 EU: +32 78 48 26 37
We will verify your identity and process your request immediately.
We’ll always inform you of the outcome of your request. If denied, we’ll explain why.
For any questions, contact us via the app or at support@incard.co.