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My card has been swallowed by an ATM

Updated over a week ago

If your card is swallowed by an ATM, please terminate it immediately from the Cards section of the app to prevent misuse.

Then, to request a replacement:

  • Go to the Cards tab

  • Select the card that was swallowed

  • Tap “Manage”, then “Report an issue”

  • This will open a chat with our support team

  • Let us know that your card was swallowed — we’ll handle the rest and help you order a new one

To understand why the card was swallowed, you’ll need to contact the ATM provider directly, as this is outside our control.

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