All Collections
Issues with cards
My card has been swallowed by an ATM
My card has been swallowed by an ATM
Written by Soraya
Updated over a week ago

If this happens, please terminate the card right away from within the "Cards" section of the app. Then you can order a replacement card:

  • Go to Cards tab

  • Select the card that has been lost at the ATM

  • Tap “Manage”, “Report an issue”

  • Select "My card has been lost or damaged"

  • Tap “Report and order new card”

To understand why your card was swallowed, you will need to contact the ATM provider directly as we have no control over this type of incident.

Did this answer your question?