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Issues with cards
I didn’t receive my card
I didn’t receive my card
Written by Soraya
Updated over a week ago

We can only estimate how long your delivery will take, as we don’t provide tracking numbers for the card.

We aim to get your new card to you in:

  • 4 - 5 days if you’re in the UK

  • Within 2 weeks if you’re in Europe

If you haven’t got your card after the estimated delivery date, here are some things you can do.

Double-check the address

If you want to remember which address you sent your card to, or if you want to change the delivery address, contact us by in-app chat or email to

Wait a little longer

The delivery estimate you saw in the app is the best we can give you. But sometimes it can take a little longer to arrive. Please wait a couple of extra days.

Order a new Card

If you’ve already waited past our delivery estimate and the card hasn’t arrived, you can order a new one.

You will have two cards ready to be activated on your app. You may be charged a fee if you have ordered a second physical card because the first one has not arrived.

If this is the case, contact us by in-app chat or email to, we will cancel the card that didn't arrive and refund you the fees of the second physical card.

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