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My card appears as frozen on the app
My card appears as frozen on the app
Alex avatar
Written by Alex
Updated over a week ago

To make incard a safe place for everyone, card payments are monitored 24/7/365. Your card may be frozen if we detect several suspicious transactions, to give us time to investigate and reactivate it if we conclude that you are using it normally. This is to protect you from unauthorised transactions.

To unfreeze and reactivate your card:

  • Go to Cards

  • Choose the card frozen by our monitoring system

  • Check the recent transactions and ensure that you have not noticed any suspicious activity for this card

  • Tap “Freeze”

You can use your card again.

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