My online payment failed
Alex avatar
Written by Alex
Updated this week

Check that the card information has been filled in well and verify the following points:

  1. Have the expiration date and CVV number been filled in correctly?

  2. Check the currency of the transaction and your balances.

    • If you have a UK LTD, the base currency of your account is GBP. Therefore, you must ensure that you have USD in your balance to pay USD by card. You can also have GBP in your balance, and we will take care of the conversion, if you spend in any currency by card, for example CAD. However, if you only have EUR, we do not automatically convert to another currency when you try to pay by card as base currency is GBP.

    • If your company is based in the EU, your account's base currency is EUR. Consequently, when you make card transactions in any currency, such as CAD or USD, the equivalent amount will be deducted from your EUR balance, and the conversion will be done automatically.

  • Check the type of merchant before proceeding with any card transactions, as our cards do not support payments to certain types of businesses, including financial institutions, payment services, and cryptocurrency platforms. We are actively working to expand the range of merchant types accepted for card transactions in the future.

  • Are the name and billing/shipment addresses correct? For card billing address, you shall use your company registered address.

  • Is the name registered on the site the same as your full name?

  • Does the phone number registered for 3DS authentication match yours?

  • Have you activated an ad blocker or plugin that could prevent the payment from being performed?

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