If you're having trouble with a payment that didn't work with a merchant:
Contact the merchant
Reach out to the merchant directly and let them know what happened and how they can help solve the problem.
Check the type of merchant before proceeding with any card transactions, as our cards do not support payments to certain types of businesses, including financial institutions, payment services, and cryptocurrency platforms. We are actively working to expand the range of merchant types accepted for card transactions in the future.
Check your card information
Make sure that all of your Incard information is up-to-date and correct with the merchant so that future payments don't get declined.
Check your card's funding account and balance.
Each card is linked to a specific funding account (GBP, EUR, or USD). All spending on that card is debited from its assigned account. With automatic conversion enabled, your card can be used in any currency — the amount will be converted from your funding account automatically. If automatic conversion is disabled, your card can only spend in the currency of its assigned account.
To check or change which account your card draws from, go to Cards, select your card, tap Manage card, then Edit funding account.
Contact us
If the problem persists, contact us by in-app chat or email to support@incard.co to inform of the issue and ask for guidance on how to proceed. It is possible that this merchant or its category is blocked by us, in which case we will inform you.