If you’re having trouble with a payment that didn’t work with a merchant:
Contact the merchant
Reach out to the merchant directly and let them know what happened and how they can help solve the problem.
Check your card information
Make sure that all of your incard information is up-to-date and correct with the merchant so that future payments don’t get declined.
If the problem persists, contact us by in-app chat or email to email@example.com to inform of the issue and ask for guidance on how to proceed. It is possible that this merchant or its category is blocked by us, in which case we will inform you.