Find solutions to common card problems.
11 articles
My card is lost/stolen/damaged
I didn’t receive my card
I have exceeded my limit for contactless payments
My card appears as frozen on the app
My card has been swallowed by an ATM
My payment was refused by a merchant
My physical card doesn’t work
My online payment failed
My card didn’t work on a POS
I found a lost ‘incard’ card
My transaction is automatically declined: "PIN tries exceeded"