My transaction has been rejected
Alex avatar
Written by Alex
Updated over a week ago

If your transaction has been rejected:

  • Check to make sure that all the information you entered is correct and up-to-date. You may need to re-enter your beneficiary before retrying the payment.

  • Check the currency of the transaction and your balances.

    • If you have a UK LTD, the base currency of your account is GBP. Therefore, you must ensure that you have USD in your balance to pay USD by card. You can also have GBP in your balance, and we will take care of the conversion, if you spend in any currency by card, for example CAD. However, if you only have EUR, we do not automatically convert to another currency when you try to pay by card as base currency is GBP.

    • If your company is based in the EU, your account's base currency is EUR. Consequently, when you make card transactions in any currency, such as CAD or USD, the equivalent amount will be deducted from your EUR balance, and the conversion will be done automatically.

  • Check the type of merchant before proceeding with any card transactions, as our cards do not support payments to certain types of businesses, including financial institutions, payment services, and cryptocurrency platforms. We are actively working to expand the range of merchant types accepted for card transactions in the future.

  • Ensure there are enough funds in your account to cover the amount of the transaction.

  • Check if your beneficiary country and beneficiary bank are in part of the list Where can I transfer money to?

  • Contact us by in-app chat or email to directly and ask if we are blocking any payments as this might explain why your transaction has been rejected.

By addressing these potential issues, you should be able to successfully complete payments with no further disruptions.

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