If your transaction has been rejected:
Check to make sure that all the information you entered is correct and up-to-date. You may need to re-enter your beneficiary before retrying the payment.
Check your card's funding account and balance.
Each card is linked to a specific funding account (GBP, EUR, or USD). All spending on that card is debited from its assigned account. With automatic conversion enabled, your card can be used in any currency — the amount will be converted from your funding account automatically. If automatic conversion is disabled, your card can only spend in the currency of its assigned account.
To check or change which account your card draws from, go to Cards, select your card, tap Manage card, then Edit funding account.
Check the type of merchant before proceeding with any card transactions, as our cards do not support payments to certain types of businesses, including financial institutions, payment services, and cryptocurrency platforms. We are actively working to expand the range of merchant types accepted for card transactions in the future.
Ensure there are enough funds in your account to cover the amount of the transaction.
Check if your beneficiary country and beneficiary bank are in part of the list Where can I transfer money to?
Contact us by in-app chat or email to support@incard.co directly and ask if we are blocking any payments as this might explain why your transaction has been rejected.
By addressing these potential issues, you should be able to successfully complete payments with no further disruptions.