My transaction has been rejected
Alex avatar
Written by Alex
Updated over a week ago

If your transaction has been rejected:

  • Check to make sure that all the information you entered is correct and up-to-date. You may need to re-enter your beneficiary before retrying the payment.

  • Ensure there are enough funds in your account to cover the amount of the transaction.

  • Check if your beneficiary country and beneficiary bank are in part of the list Where can I transfer money to?

  • Contact us by in-app chat or email to directly and ask if we are blocking any payments as this might explain why your transaction has been rejected.

By addressing these potential issues, you should be able to successfully complete payments with no further disruptions.

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