If there is a device that you do not recognise, or one that you no longer use, you can view your list of authorised devices directly in the Incard app:
Go to “Settings”, then open “Personal settings”
Scroll to the “Security” tab
Open the list of Devices
You will see all devices currently authorised to access your account
If you would like to remove a device from the list, please contact us via in-app chat or by email at support@incard.co. Our team will assist you in de-linking the device from your Incard account.
If you’ve lost access to your phone (lost, stolen, or number changed), we recommend reaching out immediately for security purposes.