It depends on the reason why your application could not be processed and your account could not be activated. Sometimes we cannot give you this reason.
If your situation has changed and you think you are eligible again, please contact us indicating the changes since your last application.
If you did not have all the necessary documents for verification, please contact us by in-app chat or email to support@incard.co indicating the documents you could not provide last time and that you can provide again.